Commitment to our customers is one of Groupe Pochet’s four cardinal virtues and a strategic development priority for us in the years to come.
Our company’s history is one of unwavering commitment to our customers ’ success. Since our company was founded, we have focused on a single, core activity and devoted our efforts to a limited number of customers who, in return, have renewed their confidence in us from generation to generation.
As a family-run business with a decentralized operating structure, we develop close ties with our customers, in proximity to our production sites.
We strive to maintain these advantages, while ensuring that our customers benefit from value-driven synergies between our different divisions.
Our commitment can be seen daily in our efforts to meet our customers’ technical challenges. We aim for excellence, and provide customers with the best technologies and materials – because our customers’ success is our success.
Each year we invest heavily in new technology to stay at the forefront of industry expertise and anticipate our customers’ needs. Our commitment to our customers is also visible in our strategy of continual adaptation to their requests. This will continue to frame our future development.
We are organized around our customers with a dense network of contact points that enable us to propose tailor-made responses. We are determined to continually improve how we serve our customers and to drive further improvements within our organization; particularly by meeting and listening to our customers to perfectly understand their needs.